Our Answers to Your Questions!
Do you offer nationwide delivery?
Yes we do! We are delivering across England, Wales & Scotland (excl. Highlands)!
At checkout enter your address postcode, press "Continue to Shipping" and the relevant delivery method will be displayed on the following page.
When do you deliver?
London postcode delivery: We offer two weekly deliveries on Tuesdays and Fridays, with a delivery window of 12pm-6pm
England/Wales & Scotland (excl. Highlands): We deliver once a week, on Fridays
What are the cut-off points for ordering?
London: The cut-offs are Monday 12pm for Tuesday's delivery, and 12pm Thursday for Friday delivery!
England/Wales & Scotland (excl. Highlands): The cut-off is Wednesday by 6pm
I have changed my mind, and want to cancel my order. What do I do?
Email us at firstname.lastname@example.org, before the order cut-off points, and we will process it for you. We cannot process refunds past those cut-offs unfortunately, due to the perishable nature of the goods
Do you offer timed delivery slots?
Unfortunately we don't at the current moment
What if I am not at home to accept delivery?
Due to the sensitive nature of our fresh food, we use chilled courier delivery and also package your order with ice packs. As such our courier instructions are to leave your delivery with a neighbour. We advise you to collect your order as soon as possible and refrigerate immediately if your order contains temperature sensitive products.
We will not accept any responsibility for the resulting temperature of your fresh food order in the event you are not able to collect your order in person.
How do you get everything delivered?
The freshness and quality of our products is very important things to us. We have partnered with professional delivery couriers, that guarantee that your order will reach at the specified delivery date. Do put everything that needs chilling straight to your fridge on receipt!
I want to order something Greek, that you don't offer on your pantry yet!
You know what, we are proud of our hospitality and going the extra mile. We will do everything we can to see if we can deliver what you need. Email us at email@example.com and we promise we will do what we can!